Over priced. Shop around.
I emailed Kathy right away, it was her husband that wrote this. I talked to him on the phone, he said he could get parts cheaper at a parts house. I explained we use only the best OE parts and he understood then. We got this email from Kathy on the 13th. Hi George, Bob said you had a good chat. The portion of the customer experience I am able to evaluate involves timely, clear communication and keeping commitments; @ Autohaus, I rank that a 5. Thanks, Kathy